Resolution time depends on the complexity and priority of the complaint. Urgent issues are typically resolved within 24-48 hours, while standard complaints may take 5-7 working days.
Yes, you can track your complaint status using the complaint ID and registered phone number through our online tracking system.
You need your full name, contact details, address, connection ID (if applicable), and a detailed description of the issue. Supporting documents or photos can help expedite resolution.
No, filing complaints and providing feedback is completely free of charge. We encourage customers to report issues to help us improve our services.